Verizon Service Outage
Verizon announced that it is offering a $20 credit to customers affected by a widespread service outage on Wednesday. Verizon subscribers complained that the outage limited their ability to use their mobile devices and prevented them from making calls or conducting online transactions that require a wireless network.
Cause of the Outage
The cause of the failure remains unclear. Verizon described it as a "software issue" and said the company is "conducting a full review of the incident."
Response to the Outage
To appease frustrated subscribers, the wireless carrier announced that it was giving those customers a $20 credit. "Yesterday we did not meet the standard of quality that our customers expect and that we expect of ourselves," Verizon said. "To provide some relief to those affected, we are providing our customers with a $20 account credit that can be redeemed simply by logging into the myVerizon app. On average, this covers multiple days of service."
Number of Affected Customers
Verizon did not say how many customers were affected, but a website that tracks such outages showed that as many as 180,000 users in the US reported problems with the mobile network on Wednesday. The company said that even though the outage has been resolved, customers who continue to experience issues should restart their devices to reconnect to the network. Verizon added that "the loan is not intended to make up for what happened. No loan can truly make up for that. But it is a way to recognize our customers’ time and show that we care."
